Last update: May 13, 2025

1. Identification of the Personal Information Protection Officer

The designated officer responsible for ensuring compliance with Law 25 and the protection of personal information is:

Name: Josiane Marcoux-Hémond
Title: Client Relations & Marketing Development Director, Vivenda L’Assomption Inc.
Email: [email protected]
Phone: 514-265-9045

For any request regarding your personal information, you can also contact us at [email protected].

2. Types of Personal Information Collected

We collect the following information directly from users through the forms available on the website:

• First name

• Last name

• Phone number

• Email address

3. Means of Collection

Data is collected through:

• Contact, registration, or booking forms

• Performance and advertising tracking tools

• Partner platforms (e.g., La Presse campaigns)

4. Purposes of Collection

The information is collected for the following purposes:

• Conversion tracking and targeted advertising

• Appointment booking or visit scheduling

• Sending promotional communications

• Responding to requests received through forms

• Improving the user experience

• Statistical analysis of website audience

5. Legal Basis for Processing

The collection and use of your personal information are based on one or more of the following legal grounds:

• Explicit consent (e.g., newsletter subscription)

• Execution of a request or service (e.g., booking an appointment)

• Legitimate interest (e.g., website optimization)

6. Use of Cookies

Our site uses cookies to optimize your browsing experience. The types of cookies used are categorized as follows:

• Functional: necessary for the proper functioning of the site
  e.g., Complianz, WordPress, Elementor

• Analytics: to measure site performance
  e.g., Google Analytics

• Marketing: to provide personalized content
  e.g., Google Ads, Meta Pixel

Note: Each cookie category can be enabled or disabled independently by the user through our consent management tool.

Consents are explicitly obtained and stored in a secure registry.

7. Sharing with Third Parties

We share certain personal information with the following providers and partners, strictly as necessary to achieve the purposes indicated:

• Google Ads / Google Analytics (United States)

• Meta / Facebook (United States)

• La Presse (Québec)

• GoHighLevel (United States)

• Microsoft Suite (Outlook, OneDrive, etc.) (United States)

8. Hosting and Transfers Outside Québec

Data is hosted in the United States through our technology partners.

9. Data Retention Period

Personal information is retained as long as necessary for the purposes for which it was collected, or until the user explicitly requests its deletion.

10. Your Rights

In accordance with Law 25, you have the following rights:

• Access your personal information

• Request its correction or deletion

• Withdraw your consent at any time

• File a complaint with the Commission d’accès à l’information du Québec

To exercise any of these rights, contact us at [email protected] or 514-475-2228.

11. Information Security

Reasonable technical, administrative, and physical measures are implemented to ensure the security of your personal information and prevent its loss, theft, or unauthorized access.

12. Policy Modification

This policy may be updated at any time to reflect legislative or technological changes. The most up-to-date version will always be available on our website.